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The Voice at the End of the Telephone Line: The Psychology of Tele Carers
Retail Price: $82.00
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$73.80
Editors: Ami Rokach and Lydia Sela Peled (Center for Academic Studies, Or Yehuda, Israel; York University, Toronto, Canada, and others)
Book Description:
This unique book is geared for academicians, researchers, and those who train or are considering becoming volunteers. It focuses on those behind the phone line, the people who volunteer to help those who call crises lines. It is a blend of theoretical as well as personal accounts of what and how it feels to sit by the phone and help people pour their hearts out, save those who consider suicide, and empower those who feel downtrodden and desperate. This book illustrates the calls that are received, how operators approach them, how they learn to identify the repeaters who just hang on to the line, and how their volunteering enriches their lives. (Imprint: Nova)


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Table of Contents:
Thanks

Prologue

Chapter 1. About Volunteerism
(Ami Rokach, Center for Academic Studies, Or Yehuda, Israel; York University, Toronto, Canada)

Chapter 2. Telephone Hotline Volunteers: Understanding What Motivates and What Keeps Them Volunteering
(Ami Rokach, Center for Academic Studies, Or Yehuda, Israel; York University, Toronto, Canada)

Chapter 3. Ann: My Life in Light of the Hotline
(Ann)

Chapter 4. Helen: How Life Prepared Me for ERAN
(Helen)

Chapter 5. Julie: Why I Joined a Telephone Hotline
(Julie)

Chapter 6. Jane: Combining Life and Volunteering
(Jane)

Chapter 7. About Interesting, Challenging, and Difficult Callers
(Ron)

Chapter 8. Erin: A Poetic Description of Being a Telecarer
(Erin)

Chapter 9. Lydia: Managing the Busiest Hotline Center in Israel
(Lydia)

Chapter 10. The Ins and Outs of Managing a Hotline Center
(Eti S.)

Closing Remarks

Index

   Series:
      The World of Psychology: Therapeutic, Relational, Teaching (Series Editor - Ami Rokach, Dept. of Psychology, The Center for Academic Studies, Or Yehuda, Israel)
   Binding: Softcover
   Pub. Date: 2017 - 2nd Quarter
   Pages: 6x9 - (NBC-C)
   ISBN: 978-1-53610-590-2
   Status: AV
  
Status Code Description
AN Announcing
FM Formatting
PP Page Proofs
FP Final Production
EP Editorial Production
PR At Prepress
AP At Press
AV Available
  
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03.The Poles: Myths and Reality
04.Child-Rearing: Practices, Attitudes and Cultural Differences
05."A Home Away from Home": A Community of International and South African University Students
06.Palliative Care: Oncology Experience from Hong Kong
07.The Enigma of Autism: Genius, Disorder or Just Different?
08.The Collector Mentality: Modernization of the Hunter-Gatherer
09.Face Processing: Systems, Disorders and Cultural Differences
10.Occurrences, Structure, Biosynthesis, and Health Benefits Based on Their Evidences of Medicinal Phytochemicals in Vegetables and Fruits. Volume 8
11.Crystal Growth: Concepts, Mechanisms and Applications
12.The Economic, Social and Political Impact of Mining on Akyem Abuakwa from the Pre-Colonial Era up to 1943

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The Voice at the End of the Telephone Line: The Psychology of Tele Carers