Table of Contents: Thanks
Prologue
Chapter 1. About Volunteerism
(Ami Rokach, Center for Academic Studies, Or Yehuda, Israel; York University, Toronto, Canada)
Chapter 2. Telephone Hotline Volunteers: Understanding What Motivates and What Keeps Them Volunteering
(Ami Rokach, Center for Academic Studies, Or Yehuda, Israel; York University, Toronto, Canada)
Chapter 3. Ann: My Life in Light of the Hotline
(Ann)
Chapter 4. Helen: How Life Prepared Me for ERAN
(Helen)
Chapter 5. Julie: Why I Joined a Telephone Hotline
(Julie)
Chapter 6. Jane: Combining Life and Volunteering
(Jane)
Chapter 7. About Interesting, Challenging, and Difficult Callers
(Ron)
Chapter 8. Erin: A Poetic Description of Being a Telecarer
(Erin)
Chapter 9. Lydia: Managing the Busiest Hotline Center in Israel
(Lydia)
Chapter 10. The Ins and Outs of Managing a Hotline Center
(Eti S.)
Closing Remarks
Index |