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The Voice at the End of the Telephone Line: The Psychology of Tele Carers
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Editors: Ami Rokach and Lydia Sela Peled (Center for Academic Studies, Or Yehuda, Israel; York University, Toronto, Canada, and others)
Book Description:
This unique book is geared for academicians, researchers, and those who train or are considering becoming volunteers. It focuses on those behind the phone line, the people who volunteer to help those who call crises lines. It is a blend of theoretical as well as personal accounts of what and how it feels to sit by the phone and help people pour their hearts out, save those who consider suicide, and empower those who feel downtrodden and desperate. This book illustrates the calls that are received, how operators approach them, how they learn to identify the repeaters who just hang on to the line, and how their volunteering enriches their lives. (Imprint: Nova)

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Table of Contents:


Chapter 1. About Volunteerism
(Ami Rokach, Center for Academic Studies, Or Yehuda, Israel; York University, Toronto, Canada)

Chapter 2. Telephone Hotline Volunteers: Understanding What Motivates and What Keeps Them Volunteering
(Ami Rokach, Center for Academic Studies, Or Yehuda, Israel; York University, Toronto, Canada)

Chapter 3. Ann: My Life in Light of the Hotline

Chapter 4. Helen: How Life Prepared Me for ERAN

Chapter 5. Julie: Why I Joined a Telephone Hotline

Chapter 6. Jane: Combining Life and Volunteering

Chapter 7. About Interesting, Challenging, and Difficult Callers

Chapter 8. Erin: A Poetic Description of Being a Telecarer

Chapter 9. Lydia: Managing the Busiest Hotline Center in Israel

Chapter 10. The Ins and Outs of Managing a Hotline Center
(Eti S.)

Closing Remarks


      The World of Psychology: Therapeutic, Relational, Teaching (Series Editor - Ami Rokach, Dept. of Psychology, The Center for Academic Studies, Or Yehuda, Israel)
   Binding: Softcover
   Pub. Date: 2017 - 2nd Quarter
   Pages: 6x9 - (NBC-C)
   ISBN: 978-1-53610-590-2
   Status: AV
Status Code Description
AN Announcing
FM Formatting
PP Page Proofs
FP Final Production
EP Editorial Production
PR At Prepress
AP At Press
AV Available
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The Voice at the End of the Telephone Line: The Psychology of Tele Carers